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outgoing mail issues

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Level 1b

When trying to send mail from the TPG Post office I recieve the following message.

Failure sending message: Email address not valid. Please use an email address which looks like user@example.com

However, as can be seen in the attachment, I am using correct eail address protocols. 

4 REPLIES 4
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Moderator

Hi @shabby7 

 

Welcome to the Community!

 

Could you please send me a PM with the Email address that you've experienced the issue? Is it a certain address or all of the email addresses?

Have you tried to open the TPG Post Office using a different browser and try sending the email?

 

What are the troubleshooting that you've done so far?

 

BasilDV

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Level 1b

PM sent

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Moderator

Thank you @shabby7

 

The case has been raised to our Post Masters and updates will be given once available.

 

BasilDV

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Moderator

Hi @shabby7

 

Our Post Masters advised is to change your Email account password.

Once done, you may try to use it again after 5 minutes.

 

Let us know how it goes.

 

BasilDV