Hi @DuyTrieu,
Welcome to the community!
Thanks for bringin this to our attention, please perform the troubleshooting below.
I. CONTINUOUS PING:
To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in "ping <IP address> -n 1000" without the quotations.
ping 192.168.1.1 -n 1000
ping 10.20.22.148 -n 1000
ping http://tpg.com.au -n 1000
Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Save the screenshots.
We should have 3 ping test results.
II. TRACE ROUTE
To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in "tracert http://tpg.com.au" without the quotations.
EXAMPLE: tracert http://tpg.com.au
Perform another trace route to your game server.
Save a screen shot of the traceroute results.
III. SPEED TESTS:
For speed tests, please run the speed tests at : http://www.speedtest.net
Please just get a screenshot after the test is complete.
Please don't forget to indicate the timestamps for these tests.
and send all the screen shot of the test result via PM.
We used to get 90-100 ping from Australia to Singapore sever but now I get over 150 sometimes 300 plus. What is the reason behind all this. It has been high ping like this for 2 months
