Hi @stevew139 ,
Thanks for raising this to us. We're sad to kno that you're having issues with the service, we'd love to help and get to the bottom of this, we tried to use your community details to pull up the account but no matching records found.
Please shoot me a private message with your account details (Username/Customer ID together with the address on file).
For reference: How do I private message (PM) in the community