NBN not working after outage restored?

[CC2748]

We only have a power light coming on the NBN despite turning off and on again. NBN website says outage in the area has been restored...

[Ahra_G]

Hi @CC2748, 

For service connection issues, we recommend our customers to check the following: 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

Please send your Customer ID or username via private message in order for us to assist you further.

Regards,

Ahra_G