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Nbn maintenance work

Level 2
Today got a reminder that Nbn is doing work from 10am till 4pm. First never got the initial message, secondly why do work when we are in a lockdown and 80% of people have to work from home...also why is it done during hours and not like it used to be from midnight to 6am...

Hi @GuyM, while we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.


There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.


We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.


We have checked the status of your connection and it appears that it was not affected by the said network maintenance as it shows stable for more than 3 days now.


Should you need any assistance, feel free to message us.