Hi @White273, we have checked the status of your connection and it looks stable at the moment.
Can you check what light on the modem and the NBN connection box normally goes off whenever the connection drops?
We apologise for the inconvenience.
We've tested the line and was able to detect a possible fault within the NBN network.
We've escalated the case to our Engineering team for further investigation and they'll be in touch with you within 24 to 48 hours via phone call or SMS.
Welcome to the Community!
Using your community details, we tried to pull up an account to see how we can assist you with the technical difficulties you're experiencing with your internet service but we're unable to find any records.
Can you send us a PM with your customer ID or username and the service address?
For your reference: How do I private message (PM) in the community
Since NBN my internet has been the worst. You can never get on or when you do it lags out. Such a waste the government making everyone switch to NBN but can't keep up. Compensation needs to be given this is ridiculous
9Apps freedombra ShowBox