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No internet and no answer from TPG service line

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Level 1c
I’ve got no internet, there’s no NBN outage, the black NBN box has the power button on and the downstream light flashing and TPG are not answering their support line Smiley Sad
I’ve tried turning the power off and on but no improvement.
I’m very disappointed TPG. ITS NOT GOOD ENOUGH.
1 REPLY 1
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Moderator

Welcome to the Community @cookedalem

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

We checked your account and it appears that your service was affected by an NBN network outage. The attending NBN technician found that it was caused by a faulty seizure screw. He replaced the seizure screw, restoring services.

 

If you need further assistance, please let us know.

BasilDV