Welcome to the Community!
We're sorry about the disruption of your service. I'd like to help you out, but I'm having a hard time pulling up your TPG account using your community details.
In order for me to check your connection status and see what's going on, could you please PM me your TPG username or customer ID? If you need help on how to send a PM, visit this link: How do I private message (PM) in the community