We apologise for the inconvenience and understand your frustrations regarding the delay in your NBN installation.
Soon all of Australia will be connected to the NBN and while in many cases there is a smooth transition, we apologise that this was not your experience.
We understand that you were able to contact our Accounts team and we regret to hear that you've decided to cease your account with us. We will chase this with our Accounts team and have them processed your request.
They'll be in touch via E-mail/SMS for further update.