No network

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mitchelcasundo
Level 2
Why there's no network for 2days now. And flickering in last couple of weeks. What happen tpg?
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @mitchelcasundo

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

I have raised the connection issue to our Engineerinfg Team for further investigation. 

 

Updates will be provided via phone call or SMS. 

 

We apologise for the inconvenience. 

Regards,
Ahra_G

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @mitchelcasundo

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

I have raised the connection issue to our Engineerinfg Team for further investigation. 

 

Updates will be provided via phone call or SMS. 

 

We apologise for the inconvenience. 

Regards,
Ahra_G

View solution in original post