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Level 1
I asked to connect internet on 4th is September and asked to deliver me a router but when I called on 15th of September I got to know that my parcel have not even been dispatched. On 16th of September when I called the case manager he told me I need to wait for router then I can use internet as I already have NBN device(black box) in my home, they just need to activate it. Today in 17th September when I got the router, they told me they can’t activate it because NBN specialist need to visit and I have to book a appointment which they didn’t mentioned in last few days while I was calling. Moreover, the earliest appointment is on 28th of September but what’s the point of having internet when I have exams on 23rd is September. I knew this would happen that’s why I called tpg on 4th of September so that they have enough time to fix internet. I am very disappointed with the way you deal with this. I am a university student and I can’t even go out to study or go out to do my exams because of the covid. This is really not acceptable and I am very much disappointed! We have been costumer of Tpg since last 2-3 years but the way they deal with case like this is very horrible!!!
1 REPLY 1
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Moderator

Hi @Khadkaisha3 ,

 

Thanks for raising this to us. We'd like to take this opportunity to turn around your experience and get the service activated, to better understand the progress of installation. Please send me your account details (Username/Customer) together with the address on file. 

 

For reference:

 

How do I private message (PM) in the community 

 

Regards,

 


@Khadkaisha3 wrote:
I asked to connect internet on 4th is September and asked to deliver me a router but when I called on 15th of September I got to know that my parcel have not even been dispatched. On 16th of September when I called the case manager he told me I need to wait for router then I can use internet as I already have NBN device(black box) in my home, they just need to activate it. Today in 17th September when I got the router, they told me they can’t activate it because NBN specialist need to visit and I have to book a appointment which they didn’t mentioned in last few days while I was calling. Moreover, the earliest appointment is on 28th of September but what’s the point of having internet when I have exams on 23rd is September. I knew this would happen that’s why I called tpg on 4th of September so that they have enough time to fix internet. I am very disappointed with the way you deal with this. I am a university student and I can’t even go out to study or go out to do my exams because of the covid. This is really not acceptable and I am very much disappointed! We have been costumer of Tpg since last 2-3 years but the way they deal with case like this is very horrible!!!