I asked to connect internet on 4th is September and asked to deliver me a router but when I called on 15th of September I got to know that my parcel have not even been dispatched. On 16th of September when I called the case manager he told me I need to wait for router then I can use internet as I already have NBN device(black box) in my home, they just need to activate it. Today in 17th September when I got the router, they told me they can’t activate it because NBN specialist need to visit and I have to book a appointment which they didn’t mentioned in last few days while I was calling. Moreover, the earliest appointment is on 28th of September but what’s the point of having internet when I have exams on 23rd is September. I knew this would happen that’s why I called tpg on 4th of September so that they have enough time to fix internet. I am very disappointed with the way you deal with this. I am a university student and I can’t even go out to study or go out to do my exams because of the covid. This is really not acceptable and I am very much disappointed! We have been costumer of Tpg since last 2-3 years but the way they deal with case like this is very horrible!!!
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