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POP3 email max size of attachments reduced recently?

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Level 2

The max size of email attachments appears to have been reduced recently.

A friend has been sending emails to a large group during the pandemic and he has advised that TPG is rejectiong ones with attachments larger than 20MB. He assures me that such emails were getting through OK until recently. He advised the following are being affected: "Seems to me you are getting a degraded service for some reason.  I have approximately 170 Gerries on my list; there were 5 being impacted previously (2 Internode users and 3 IPrimus users).  There are 6 of you who are TPG users who are now being impacted"

 

Any info re this?

1 REPLY 1
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Moderator

Hi @BruceSC, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

Please also include the email address you are having issue with.

 

To send a PM, please refer to this link: How do I private message (PM) in the community