Welcome to TPG Community!
We have located the account using your community details and we were able to check the status of your phone connection.
Our system shows that the phone is registered. Are you getting any dial tone?
Hi @Cate, we recommend having a read of this TPG Community article which can help you with this query:
Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
Let us know should you require further assistance.