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Phone number required to access account

Becdawso
Level 2
I can’t access our master account or my wife’s account due to recent introduction of multifactor as asking for a phone number. Mine has phone so is ok.
How do I fix this?
1 REPLY 1
BasilDV
Moderator

Hi @Becdawso

 

We need to raise your case with our Privacy team in order to add an active phone number for the master account.

 

Kindly shoot me a PM with your account details for further assistance.

 

BasilDV