Phone number required to access account

[Becdawso]

I can’t access our master account or my wife’s account due to recent introduction of multifactor as asking for a phone number. Mine has phone so is ok.
How do I fix this?

[BasilDV]

Hi @Becdawso

We need to raise your case with our Privacy team in order to add an active phone number for the master account.

Kindly shoot me a PM with your account details for further assistance.

BasilDV