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Poor culture from the top down, reflects in inefficient 'who cares' service.

gforcej
Level 2

One star. Inefficient service. Spent more time transferring me around departments and holding the line than finding a solution. I hung up. Not solutions focused. Poor performance. I have been a longtime cutomer. That doesn't seem to matter anymore. The trending service culture, which begins from the top down, makes it difficult to recommend your company. Lucky there's plenty of competition at competitive prices. Goodbye. It's been a smooth 20 years until recently.

1 REPLY 1
BasilDV
Moderator

Hi @gforcej

 

We're sorry to read that you've decided to transfer your service to another provider.

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

 

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV