Welcome to TPG Community!
This appears to be a phishing email and we'd like to further look into this.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and email address so we can pull up the account.
Please also PM us the email header.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
We'll wait for your details. Thank you.
Hi @javs, thanks for your PM.
It appears that your address has been misused, or "spoofed", by a spammer or that your computer is infected by virus.
This means that the spammer is pretending to be you by making their messages look as if it comes from your email or website address.
We advise that you run a full system scan on all of your computers and change your TPG password.
Also, it is good to know what sites or Internet Activities to stay away from so your email address would not be snatched by spammers.
Please send us a copy of the bounce email with full headers to help us investigate the issue further.
Here is how to get the headers :
* If you are using Microsoft Outlook Express, you can open the original email, click on “File”, “Properties”, “Details”. Just copy and send us this information.
* If you are using Microsoft Outlook, open the actual message, click on “View”, “Options” and send us the contents of “Internet Headers”.
* For other popular types of mail clients follow this link -- http://www.claws-and-paws.com/spam-l/tracking.html#headers
We will wait for your PM. Thank you.