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Sender Error on iOS devices

Level 1a

Hi, my TPG email can receive but can't send on both iPhone and iPad. I've tried to reset the pw and still same.

3 REPLIES 3
Level 9

What error (text and codes) do you get? 

Does it happen when using Post Office via browser or email client?

Level 1a
On iPhone and iPad. Post Office (Webmail) is fine. It says user name and password is incorrect.
Moderator

Hi @Will1 , have you tried to remove and set up the email again on your IOS device? Here's a link that can guide you: https://community.tpg.com.au/t5/Modems-and-Devices/How-To-Setup-TPG-Email-on-IOS-12/td-p/26291