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Senior citizens priority

Level 2

Hey all

My 90 year old mum has been without her internet and phone service for 6 days. she has virtually cut off from her elderly freinds and her programs she watches via internet.

Is there a extra priority for elderly users that live alone.

From what i understand NBN Co is responsible because of faulty cable but I dosen't seem to be any urgency.

Any feedback ?

can I lodge a query with Telecommunication Ombudsman?


Hi @blato3170, we apologise for the inconvenience this issue has caused you and your mum. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community