Server error: '550 5.7.1 Relaying denied. IP name possibly forged

[Scrooge]

Hi there TPG Community,

I am having trouble sending emails in the last two-three days from my MS Outlook on my Laptop.

This error is the message I get:

Server error: '550 5.7.1 Relaying denied. IP name possibly forged

I have successfully logged into my TPG Mailbox and I can send email without problems.

Additionally, I can send and receive emails without problems from my iPhone.

I'm receiveing all my emails into my MS Outlook on my Laptop - it's only 'Sent' Mail that is the problem.

Is it simply a case of changing my Password on my TPG Mailbox account?

Will the Password reset fix the problem?

Before I do the Password change, grateful for any suggestions as to how to fix the problem, please?

Thanks,

Scrooge

[Anonymous]

Hi @Scrooge, kindly check if you have the correct mail server settings. You can refer to this link: https://www.tpg.com.au/support/emailsetting 

We also recommend that you try to change the password. If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

Please also include the email address you're having issue with.

To send a PM please refer to this link: How do I private message (PM) in the community