Server error: '550 5.7.1

[mariat09]

Hello 

receiving error Server error: '550 5.7.1  when sending to any email address from xxxxx@tpg.com.au

Have changed the password, and it makes no difference. 

Help please 

[Shane]

Hi @mariat09,

Are you using an Email Client? If so can you try to use our Post Office for testing purposes, https://www.tpg.com.au/home/postoffice.

Let us know how it will go.

Regards,

Hello 

receiving error Server error: '550 5.7.1  when sending to any email address from xxxxx@tpg.com.au

Have changed the password, and it makes no difference. 

Help please 

[mariat09]

Hello 

It works on tpg server email, but not my outlook which I use 100% of the time, and this error only started yesterday. Modem reset and password reset have not changed anything. 

Are you able to help please

[Shane]

Hi @mariat09,

Could you send us a PM with your details. We will raise this to our Postmaster for investigation, you may also send them an email to postmaster@tpg.com.au.

How to send a PM?

Regards,

Hello 

It works on tpg server email, but not my outlook which I use 100% of the time, and this error only started yesterday. Modem reset and password reset have not changed anything. 

Are you able to help please