Slow internet speed

[Happyvic88]

Again a huge drop in speed on the NBN internet why?

[David_M]

Hi @Happyvic88 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Happyvic88 

I have checked your NBN-HFC 50/20 service on our NBN portals and all tests are passing.

The speed throughput is also showing 48.57mbps.

Here is a doc to help TS speed issues.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

Thanks,