-
Personal
-
-
Mobile
-
-
Small Office
-
-
Internet
-
Other Services
-
-
Business & Enterprise
-
- Wholesale
Get online support
I get hundreds of emails a week forwarding from various accounts at to my base popbox at TPG.
My emails are slow to arrive, so I guess they are getting held up somewhere. I think it often takes 3 hours or longer to arrive at in my account at TPG. But there are some emails I know are not arriving at all, and I assume there are others I do not know about.
Is it a problem with the email forwarders, or something at tpg.com.au. I am not sure how to discover where my problem originates. Do you have any ideas how I can find a solution to what is going wrong??
Hi @zigg122,
Welcome to the community!
Thanks for raising this to us. We'd love to help see what causing other emails not to arrive in the e-mail inbox. To better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include the affected e-mail address and the following information below.
Possible Email Subject Line:
Time and Date of the Email:
E-mail address sender:
How do I private message (PM) in the community
Regards,
I get hundreds of emails a week forwarding from various accounts at to my base popbox at TPG.
My emails are slow to arrive, so I guess they are getting held up somewhere. I think it often takes 3 hours or longer to arrive at in my account at TPG. But there are some emails I know are not arriving at all, and I assume there are others I do not know about.
Is it a problem with the email forwarders, or something at tpg.com.au. I am not sure how to discover where my problem originates. Do you have any ideas how I can find a solution to what is going wrong??
On 29 Dec, 2020 I sent an email to the Postmaster at TPG.
They seem to think it is someone elses fault or problem, but cannot say why the email is being rejected.
I see others in the forum having a similar problem; not being able to recieve mail from Australia Post. I wonder if that is another instance of my problem??
Could it be a case of my domain not being certified by Google??
Still looking,
Gregg
Hi @zigg122, please send us a private message with your TPG customer ID and the email address you're having issue with so we can take a look. To send a PM, please refer to this link: How do I private message (PM) in the community
Hi,
I sent the PM and some info. I do hope you got it.
I am still troubled with some emails not arriving. For example, ato.gov.au and trove.gov.au both act as if I cannot recieve emails and they get error messages, but asic.gov.au emails arrive without problem.
Similarly, racq.com.au have started sending physical mail, so I assume they have error messages from me.
Is this a TPG problem?? How can I find a solution??
Regards,
Hi @zigg122,
The details we received via PM have been passed along to our Post Master.
We'll be in touch again as soon as we hear from their team.
Thanks!
-Ahra_G
Hi @zigg122,
I realised that our PostMaster has been in touch with you directly.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app
Regards,
Ahra_G