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Some emails not arriving

zigg122
Level 2

I get hundreds of emails a week forwarding from various accounts at to my base popbox at TPG.
My emails are slow to arrive, so I guess they are getting held up somewhere.   I think it often takes 3 hours or longer to arrive at in my account at TPG. But there are some emails I know are not arriving at all, and I assume there are others I do not know about.
Is it a problem with the email forwarders, or something at tpg.com.au. I am not sure how to discover where my problem originates. Do you have any ideas how I can find a solution to what is going wrong??

6 REPLIES 6
Shane
Moderator

Hi @zigg122,

 

Welcome to the community!

 

Thanks for raising this to us. We'd love to help see what causing other emails not to arrive in the e-mail inbox. To better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include the affected e-mail address and the following information below.

 

Possible Email Subject Line:
Time and Date of the Email:
E-mail address sender:

 

How do I private message (PM) in the community

 

Regards,

 

 

I get hundreds of emails a week forwarding from various accounts at to my base popbox at TPG.
My emails are slow to arrive, so I guess they are getting held up somewhere.   I think it often takes 3 hours or longer to arrive at in my account at TPG. But there are some emails I know are not arriving at all, and I assume there are others I do not know about.
Is it a problem with the email forwarders, or something at tpg.com.au. I am not sure how to discover where my problem originates. Do you have any ideas how I can find a solution to what is going wrong??
 

zigg122
Level 2

On 29 Dec, 2020 I sent an email to the Postmaster at TPG.

They seem to think it is someone elses fault or problem, but cannot say why the email is being rejected.

I see others in the forum having a similar problem; not being able to recieve mail from Australia Post.  I wonder if that is another instance of my problem??

Could it be a case of my domain not being certified by Google??  

Still looking,

Gregg

Riezl
Moderator

Hi @zigg122, please send us a private message with your TPG customer ID and the email address you're having issue with so we can take a look. To send a PM, please refer to this link: How do I private message (PM) in the community

zigg122
Level 2

Hi,

I sent the PM and some info.  I do hope you got it.

I am still troubled with some emails not arriving.  For example, ato.gov.au and trove.gov.au both act as if I cannot recieve emails and they get error messages, but asic.gov.au emails arrive without problem.

Similarly, racq.com.au have started sending physical mail, so I assume they have error messages from me.

Is this a TPG problem??  How can I find a solution??

Regards,

Ahra_G
Moderator

Hi @zigg122

 

The details we received via PM have been passed along to our Post Master. 

 

We'll be in touch again as soon as we hear from their team. 

 

 

Thanks!

-Ahra_G

Ahra_G
Moderator

Hi @zigg122

 

I realised that our PostMaster has been in touch with you directly. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

 

Regards,

Ahra_G