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Spam Text messages?

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Level 1b

Hello I've received a text message that purports to come from "TPG mobile". It says: 

"TPG Mobile: Your data is now barred as you have insufficient Prepaid balance. Call 131423 or add to your Prepaid balance at tpg.com.au/account."

 

How do I find out if this is spam or real? Is there any email address I can send questions to? I tried calling yesterday but was on hold for 50 minutes and ran out of time. 

 

Many thanks

2 REPLIES 2
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Moderator

Hi @lshevellar,


Welcome to the community,

 

Sounds like you have used up all the data on your mobile service.

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Replied via PM