Speed test

[Soulara]

I did Try do a speed test but it said no internet detected? I need help I should be able to test this

[Ahra_G]

Hi @Soulara,

For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

If the issue persists, let us have your Customer ID or username via private message so we can check your service.

Thanks! 

Ahra_G