TPG NBN constant dropouts

[nishantdavidoss]

Hi there,

I was wondering if someone from backend tech support could please kindly look into my NBN connection. It's 10am in the morning and I'm experiencing constant dropouts along with random packet losses. The NBN connection was completely fine up until probably the last 3 months when this has become a constant issue. Nothing has been changed hardware/software wise on my end, so I strongly suspect this is an issue at the backend.

[BasilDV]

Hi @nishantdavidoss

Welcome to the Community!
 

We were able to locate your account and it shows that the connection has been stable for more than a day now.

If you are connected via WiFi connection and experiencing the dropouts, then there might be signal interference.

We've created some articles that will help you improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know if you need further assistance.

BasilDV

[nishantdavidoss]

Hi Basil, I'm not connected via WiFi, rather I'm connected via a wired connection at home.

[BasilDV]

Hi @nishantdavidoss

The modem/router shows that it's been stable for more than 2 days now.

Let us know if you need further assistance.

BasilDV