I've managed to locate your account and have seen that there is currently an ongoing network issue.
NBN has identified a performance issue with one or more of the impacted services and will be proactively undertaking optimisation activities to work to resolve the issue within a prompt timeframe.
A lodged fault is also being monitored by our Engineering Team. Further updates will be provided via phone call or SMS.
Recent update on the lodged fault showed that your service is now working,
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app