Hi,
I have a currently open ticket #11311362. The message stated to email techops@tpg.com.au, or reply to the SMS to contact. I have done both; both of which has yet to respond. I have called in multiple times, and even spoken to the engineering team; either of which always states that a call-back within 24 hours and a ticket will be open about our issue. The last time the technician came, they said they couldn't fix anything due to the rain, hence I am trying to schedule for the next reported non-raining day. I have already been left without a stable internet connection for 3 days, and now it doesn't work at all. The technician last time already suspected faulty nbn equipment but couldn't inspect due to adverse weather conditions. I am only trying to get a confirmation on my proposed appointment schedule day, but little to nothing is done. What can I do? Calling only gets me to this point.
