Tpg stopped working,,, number /** M******, M**********

[Veronicaehizua]

Hi team,
My ADSL stopped working, it's being 3Weeks now and all efforts to chat or call tpg hasn't been successful.
Home address: number /** M******, M**********

[luisc]

Hi Veronicaehizua,

Basic troubleshooting.

Do you have dialtone (ADSL) on your phone?

Have you check if the modem is powered?.

Which lights are green on the modem?

[Veronicaehizua]

ADSL line still dial out and on the modem instead of 4 lights only 3 lights and I have reboot it several times but still the 4th light not on.