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Translating and Interpreting Servce

jrp
Level 2
Level 2

Hi there,

 

Do you use the Translating and Interpreting Service (TIS)? It says on your website here https://www.tpg.com.au/content/accessibility that TIS is available to people who cannot speak English. 

 

Someone I know tried calling TPG using the TIS and was told that TPG does not accept translating services. How is this possible? How do you expect people to use your services? It's tricky enough navigating this whole process while not speaking English, and then to be told that TIS isn't something you use makes this experience so so hard. Why would it be on your website if someone cannot use it?

1 REPLY 1
Angeli
Moderator

Hi @jrp

 

Welcome to TPG Community! 

 

We do support relay service/s though we do not shoulder the cost of using it. If you need help with your TPG service, just message us your customer ID or username. 


How do I private message (PM) in the community

 

Regards,

Angeli