Unable to set up additional email accounts including slave accounts from my desktop ( windows 7) to my two windows 10 laptops ... ive tried everything ... there is obvious a problem with the tpg platform ...totally annoyed with TPG .Get this fix or you'll loose customers ...
Hi @neilk27 . What mail programs are you using on the desktop and laptops?
Are there already mail accounts set up in the programs?
Is there an error message when you try to add a new account?
What settings are you using?
Thank you for your reply, I was able to rectify the issue . The problem was I wasn't able to set up two slave email accounts to two laptops on windows 10 using outlook. TPG support were not very helpful, after numerous searching, i was able modify the email accounts via the advance settings to change mailbox synch/ POP3 and server settings (in mail.tpg.com.au: 995:1) (out mail.tpg.com.au: 465:1) . The most important aspect was I disengaged the firewall which allowed me to set the incoming and outgoing mail port settings. I believe this a common problem with TPG . They should have a set instruction/ procedure to rectify this problem.