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VR1600v V2 ethernet ports inactive

vinode
Level 2

Hi all,

 

I woke up this morning unable to connect to my NAS and unable to do my work. Restarted the NAS and the Archer VR1600v V2 modem twice and no luck. The NAS and TV are connected by ethernet while my computer and all mobile devices are on wireless, which are fine. TV also couldn't connect to internet. Upon logging into the router via browser, noticed that there are 15 wireless devices connected but 0 wired devices showing (see picture). Plugged in my laptop directly via Lan and also no internet. Reset the router to factory and no luck. Not sure what happened exactly in the night that caused this as I've been using this setup for half a year. Appreciate some help.

3 REPLIES 3
Shane
Moderator

Hi @vinode ,

 

Thanks for bringing this to our attention, It is possible that the mode/router is faulty already but I would love to make sure of it with the help of our Technical Team, please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community 

 

Regards,

 


@vinode wrote:

Hi all,

 

I woke up this morning unable to connect to my NAS and unable to do my work. Restarted the NAS and the Archer VR1600v V2 modem twice and no luck. The NAS and TV are connected by ethernet while my computer and all mobile devices are on wireless, which are fine. TV also couldn't connect to internet. Upon logging into the router via browser, noticed that there are 15 wireless devices connected but 0 wired devices showing (see picture). Plugged in my laptop directly via Lan and also no internet. Reset the router to factory and no luck. Not sure what happened exactly in the night that caused this as I've been using this setup for half a year. Appreciate some help.


 

vinode
Level 2

Hi Shane,

 

Thanks for your reply. The problem fixed itself at around 4pm yesterday even though I didn't touch it after 1pm. Not sure if the router is on its last legs or something connected to the ethernet is the issue. The next time this happens, I will troubleshoot at the ethernet client side and see if that solves it. Otherwise I'll sent you the info you requested below. Cheers.

Shane
Moderator

Hey @vinode, I am glad to know that the issue fixed itself, feel free to message any of the community moderators or create a new thread. Cheers!

 

 

Hi Shane,

 

Thanks for your reply. The problem fixed itself at around 4pm yesterday even though I didn't touch it after 1pm. Not sure if the router is on its last legs or something connected to the ethernet is the issue. The next time this happens, I will troubleshoot at the ethernet client side and see if that solves it. Otherwise I'll sent you the info you requested below. Cheers.