Why are emails to tech support "undeliverable"?

[diannegi]

Not a good message for a new customer.

My internet is not work but I cant get through.  Not answering the phone either, even though it is advertised to be open for another 45 mins.

[BasilDV]

Hi @diannegi 

Is your service affected by an outage? Check it here: TPG service status and NBN network status

If not, please send us a private message with your account details.

BasilDV