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Why not give all customers a service for same price

Level 2


   I have been with you for last 8 months and never contacted you about any issues we have had. Just seen on FB that new customers pay only $79.95 when I am paying $89.95 for the same plan. I find it wrong that we pay different prices from old customers to new customers. Please explain.


Hi @united05


We value you as our customer; however, TPG stands by its pricing structure and believe that they are quite competitive in the ISP market.


We appreciate your ongoing business with us. Our products and services are very competitive and it's already a good price on its regular rate compared to other service providers, furthermore, we are unable to provide additional discounts or amend the plan.


If you need any assistance, please send me a PM with your TPG username or customer ID number to assist you accordingly.


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