TPG Community

Ask, answer and talk about our products

Why was TPG not able to fix email issue promptly?

Level 1b

Wondering why TPG were not able to fix the email issue promptly.

If their engineers or technicians were not able to fix it why wasn't outside assistance not seeked?  

We were constantly lied to and told it would be fix soon but it went on for days.

1 REPLY 1
Highlighted
Moderator

Hi @Salba,

 

Our sincerest apologies for the inconvenience.

 

There's an unplanned email outage which is being investigated by our network Engineers.

 

Further updates will be posted on our service status page.

 

Regards,

BasilDV