WiFi has been disconnected

[Majamo]

Hello,

I'm waiting for my new NBN Modem to be delivered, however it seems now that since Saturday my ADSL providing me with WiFi has stopped working. I urgently need my wifi as I'm working from home.
Customer service has confirmed that my wifi isn't working and think it's because of the delay connecting to NBN. However this is irrelevant as I'm still paying for a service that doesn't work.

Please let me know how I can get it back as I have no time to wait for the NBN to arrive to have wifi.

Regards,
Maja
CIN: 5109234

[PeterW]

Hello Majamo,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[Majamo]

As discussed in the private messages.