Thank you for being a part of the TPG Community.
Reboot your modem if you haven't already and check that the LED WiFi lights are illuminated.
Do you have a TPG supplied modem? if so follow the verification process below and we will contact you to assist.
If you provided your own modem you may need to contact the company support centre.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
I will reply ASAP on receipt of the above.
My TPG app for IOS and Android - https://www.tpg.com.au/download