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cannot add attachments to outgoing email in tpg

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Level 2

have same problem as other community members. unable to add attachments to outgoing emails. I get error  code 

Error occurred uploading attachment: /index.php/mail/composemessage/addattachment/composeID/uid7c85cc7712.

please have this fixed

3 REPLIES 3
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Moderator

Hello quagliow,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/
m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 3
Level 3

I have this problem as well, even with very small attachments.

Have rung the helpline twice and been told I will be contacted "later in the day" still waiting 2 days later! Has anyone has success resolving this problem?

Finally got a call, the problem results from a Google update, loged in via Firefox, and was able to upload attachments.

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Moderator

Apologies. We'll make a follow up with our Technical Team and advise them to ensure that you'll be contacted today.