Hi Shane, if you could please pass this information on it might help the other user. The technician came out but was unable to do anything on site, he phoned TPG and our case manager in turn phoned us back later and they reconfigured our modem remotely and that fixed the problem. Hope all goes well, cheers Kate.
Hi, I have just posted a reply to Shane, but will repeated it directly to you. The technician came out but couldn't do anything on site, so our case manager phoned us back later, and they reconfigured our modem remotely and that has fixed the problem. Good luck, cheers Kate
Thanks for the additional information. I am glad to know that your home phone has been fixed remotely. In case you will have queries in the future do not hesitate to open a thread here in our community.
Let me know should you require further assistance.