nbn change plan

[Jacklantern]

i am trying to change my nbn plan to a higher speed, but i keep getting this error?

Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >

can tpg help with this?

[BasilDV]

Hi @Jacklantern 

This error means that there's a previous change request that's ongoing.

We'd like to check on this further and see how can we help.

Just send us a private message with your account details.

BasilDV