TPG Community

Ask, answer and talk about our products

nbn connected - no internet Perth

Highlighted
Level 1c

Nbn has been running smoothly since installation a month and a half ago. Today (4/10/19) in Perth it has said 'connected, no internet' several times. Turning the power to connection box off then turning back on seems to work for a few hours. Anyone else in Perth having this problem today?

2 REPLIES 2
Moderator

Hi @RoslyneTurnbull,

 

We're sad to know that you're having no connection. We'd like to take this opportunity and get to the bottom of this, we tried to use your community details to pull up the account unfortunately it does not show any matching records.

 

PM us your account details (Username/Customer ID together with the address on file) so we can run test to the service.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

Level 1c

I have a technician coming on Mon (7.10.19) so I a assuming they will do that. Thanks