i live in bankstown. The problem started on 1st april , i called up tpg customer service that evening , i was asked to reset the modem and the problem got fixed.
On 2nd april there was no internet service again the whole day and i called up in the evening n was told that there is a billing issue.
On 3rd april i called up again n was told its not a billing issue and the technical staff ran a line test n told me there is a line issue and that they will fix it on priority basis.
Then in the evening i received a sms , "Telstra have told us they have booked a technician to check your TPG service anytime between now and 17/Apr/2019. Your attendance is NOT required".
obviously u guys have a skewed understanding of what priority means and no idea how no internet service affects people in this day and age.
To top it all , it takes on average 30 minutes on your call queues to get to a customer service representative.
Its turning out to be a bad bad decision to choose you guys as my ISP. and makes me wonder how you guys are still in business.
i will like to opt out of your service ASAP.
