not receiving email verification code from The messaging company

[33sageboy33]

I am not receiving email verification code from The messaging company for one of my TPG emails my first email address was no problem and code email came thru however the other email address has not, have tried numerous times and have been in touch with The messaging company the latest below

Would like to know how to resolve this issue

Thanks

Hi xxxxxxx

The team have investigated and we can see that the emails have been sent out, 4 on the 17th, 1 on the 18, 1 on the 20 and one on the 22nd. (Details are below) This will need to be looked at on the TPG side as they are managing your email currently. Can you please reach out directly to them with this information so they can provide you assistance. If you run into issues, please let me know.

2023-08-17T04:27:21.373+08:00
2023-08-17T06:06:43.729+08:00
2023-08-17T06:51:42.636+08:00
2023-08-17T09:44:05.635+08:00
2023-08-18T03:17:13.758+08:00
2023-08-20T05:52:29.761+08:00
2023-08-22T06:47:39.890+08:00

Kind Regards,
Lucas
The Messaging Company

[33sageboy33]

I have checked spam junk filters etc.. and have tried on several different computers and browsers

[BasilDV]

Hi @33sageboy33

Have you tried to disable the mail filtering, then try to get the PIN again?

If not, then disable the filter and try the transfer after 24 hours as advised by our Post Masters.

Let us know how it goes.

BasilDV

[33sageboy33]

Thanks for the reply how do you disable the filter ?

[BasilDV]

Hi @33sageboy33 

You need to access your email accounts via webmail or Post Office.

Then you need to go to the settings to see the Mail filtering.

Check it here: https://support.tpg.com.au/post-office-settings 

BasilDV

[33sageboy33]

is there a master switch is turn off all filters or do they need to be done individually ?

thanks

[BasilDV]

You have to do it individually, @33sageboy33 

[33sageboy33]

reset all filters but still not receiving email verification code from The messaging company

[BasilDV]

When you said reset, do you mean you disabled or turned it off?

[33sageboy33]

yes all disabled