We are sorry to know that you are having issues with the service installation and considering cancelling the service, @emmaangella .
Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
We regret to read that you've decided to terminate the account with us.
We understand that you've been in touch with our NBN Provisioning team and the process was advised to finalise your request.
Let us know if you need further assistance.