Cisco cisco isr1121-8pltep credential

[nernsw67]

Hello, 

we subscribed a business FIBRE 400 contract with the router provided by TPG. Since now, TPG is not able to give us the credentials to connect and configure the router by ourselves. 

I wish to know if this is normal to not get access to the loaned router admin page, and why ?  Thank you for any help.

[Anonymous]

Hi @nernsw67, please send us a private message with your TPG account details (account number, customer ID) so we can look into this. To send a PM, please refer to this link: How do I private message (PM) in the community

[nernsw67]

 Thank you Riezl , i have sent you a PM. Have a good day

[Anonymous]

Thank you for sending the details via PM. We have forwarded your messages to our Corporate Team. Kindly await further updates from them within 24-48 hours.