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Connection & Damaged/Missing equipment

tiptoes93
Level 2
I’ve just paid $199 to get connected however I was sent an email explaining what is needed for install, upon checking the connection box I’ve discovered that equipment is missing and a part of power supply equipment is also missing. I’m concerned about how I’m supposed to get this fixed with the current covid situation? I feel like I’ve just wasted money and I can’t get in contact with anyone.
2 REPLIES 2
luisc
Moderator

Hi tiptoes93,

 

I am checking your installation process, in order to repair /replace the NBN box. A technnician will need to access to premises to do it.

Thanks

 

tiptoes93
Level 2
Could you please send me an email about cancelling, I’d rather not have someone come around with the current COVID situation?

tippy.93@hotmail.com