Welcome to TPG Community!
Please download the New TPG mobile phone app from below Link,
You can Monitor your installation process,
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev
If you still have issues,
Please PM me your TPG username, CID or mobile phone number so I can look at your service.