Constant dropout on FTTB connection

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Level 1a

I have been experiencing constant dropouts on my FTTB connection. We end up turning the modem off and on multiple times a day. But that's also not helping now. 

1 REPLY 1
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Moderator

Hi @saidiksha ,

 

Thanks for raising this to us. We'd love to help and get to the bottom of this, send us your accoutn details (Username/Customer ID together with the address on file) so we can proceed with further test and investigation.

 

How do I private message (PM) in the community 

 

Regards,

 


@saidiksha wrote:

I have been experiencing constant dropouts on my FTTB connection. We end up turning the modem off and on multiple times a day. But that's also not helping now.