Dsl dropouts

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Level 1b
Me and my partner have been paying for the NBN 50 plan for 7 months now and over that 7 months we have been having drop outs on all wired and wireless devices but it has been becoming me frequent resulting in 2 times today for at least 2 hours
1 REPLY 1
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Moderator

Hi @Dylantew53

 

Welcome to the Community! 

 

Recent test showed no eveident line fault that can be service affceting.

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area.

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

Troubleshooting a Slow Internet Connection

Easy Steps to Improve Wi-Fi Connection In Your Home

Wireless Channel on your modem - what is it and why should I change it

 

Let us know should the issue persists.

 

Regards,

Ahra_G